Reference

What You Agree To When You Use 88mcd

These terms set out how your account works on 88mcd — what we expect from you, what you can expect from us, and how we handle payments through DANA, OVO, and GoPay.

Applies to all account activityCovers DANA, OVO & GoPay transactionsAvailable where local law permitsUpdated when policy changesContact support for any questions
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88mcd What You Agree To When You Use 88mcd
TERMS CONTACT

Ask Us About These Terms

Live Chat If a clause in these terms is unclear, open the live chat window directly from the lobby. Our support team can walk you through what a specific section means for your account situation, including how deposit rules apply to DANA…
Email Support For written records of any terms-related query — such as account suspension reasons, data retention questions, or a request to close your account — email our support address.
Account Help Desk If a terms dispute involves your wallet balance, a GoPay or OVO transaction, or an account restriction you believe was applied in error, the account help desk can pull the transaction log and explain exactly which clause was triggered and…
HOW WE OPERATE

How 88mcd Handles Your Account and Data

Understanding what happens behind the scenes when you use your account matters. These six points cover how we manage the data attached to your account, how we secure your sessions, and what your rights look like when you want to make changes or close your account entirely.

Data We Hold We store the information you give us at registration — your name, email, and the mobile number linked to your e-wallet. We also log transaction records for deposits and withdrawals via DANA, OVO, and GoPay. We do not sell this data to third parties. Retention periods follow applicable local regulations.
Cookie Use Our site uses session cookies to keep you logged in across the lobby and functional cookies that remember your preferred language and last-used payment method. You can clear cookies through your browser settings at any time, though doing so will log you out of your current session.
Account Security Your account is protected by password authentication and, where enabled, a one-time PIN sent to your registered mobile number. We never ask for your full password over chat or email. If you receive a message requesting your credentials, treat it as suspicious and report it to live chat straight away.
Transaction Records Every deposit and withdrawal — whether through GoPay, OVO, or a bank transfer — is logged in your account history. You can view the full transaction log at any time from the account section. If a figure looks wrong, contact support with the date and amount so we can cross-reference it against the payment rail record.
Requesting Changes You have the right to request a correction to your account data if something is recorded incorrectly. Submit the request through email support with a clear description of what needs changing. We will verify your identity before making any amendments to keep your account protected.
Account Closure If you want to close your account, contact support via live chat or email and we will process the request once any pending balance withdrawals are settled back to your DANA or OVO wallet. Closure requests are handled manually so we can confirm your identity and ensure your balance is returned correctly.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your account rights, how payments are governed, what happens if a rule is broken, and how to get something changed. If your question is not here, live chat is the fastest way to get a direct answer.

The core terms apply to all accounts equally. However, specific deposit and withdrawal clauses reference how each payment rail operates — DANA, OVO, and GoPay each have their own processing flow, and the terms reflect those differences in timing, minimum amounts, and verification steps.

You are not obligated to continue using your account if you disagree with a revision. Contact our support team before the effective date of the change, request account closure, and we will settle any remaining balance back to your registered wallet before deactivating the account.

No. These terms explicitly prohibit holding multiple accounts. If duplicate accounts are detected — even if registered under slightly different details — both may be suspended and any pending balance held for review. If you think an old account is still active, contact support to have it closed before opening a new one.

We retain transaction records and account identification data for the period required under applicable local regulations in Indonesia. After that retention window, data is deleted or anonymised. For the exact period relevant to your account, contact support or email our data enquiry address.

Suspension means your account is temporarily locked — you cannot log in, place bets, or make withdrawals while the suspension is active. It is usually triggered by a suspected terms violation. We notify you by email and explain which clause was involved. You can appeal through the support team.

Access to our platform depends on local law and is available only in eligible regions where it is permitted. You are responsible for confirming that using this service is lawful in your location. Accounts opened from restricted regions may be closed and balances returned to the originating wallet.

You have the right to dispute any transaction shown in your account history. Open a dispute through email support or live chat, include the transaction date, amount, and the payment method used — for example, a GoPay transfer reference. We will cross-check against the payment rail record and respond in writing.

Send an email to our support address explaining what needs to be corrected — for instance, a phone number or email address linked to your OVO wallet. We verify your identity first, then make the correction. We do not change core identity details over live chat to prevent unauthorised amendments.

Cookies handle session management and preference storage — they do not alter the terms that govern your account. However, if you clear your cookies and a session cannot be verified, certain account actions may require you to re-authenticate before they proceed. Your rights under the terms remain the same regardless of cookie settings.

Contact live chat straight away. Under these terms, you are responsible for keeping your credentials secure, but we also have an obligation to investigate unauthorised access reports. We can lock the account temporarily, review login records, and walk you through resetting your credentials and re-linking your DANA or OVO wallet.

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